الأسئلة الشائعة – الشهد الملكي
❄️ Does honey crystallize? Is this normal?
Honey crystallization is a natural process that occurs due to the formation of glucose crystals, especially at low temperatures. This does not mean that the honey is adulterated or spoiled; rather, it is a sign of its natural quality. To return honey to its liquid state, the jar can be placed in warm (not boiling) water and stirred gently.
🔄 Can I return or exchange the product?
Yes, we offer a flexible return and exchange policy for unopened products or items that do not meet specifications, provided the request is made within 48 hours of receipt. Products must be in their original condition, accompanied by a clear photo and proof of purchase. For more details, please refer to our return policy.
🐝 Is your honey 100% natural?
Yes, all of our honey products are 100% pure and natural, carefully sourced from trusted origins without any artificial additives or heat processing that could affect their nutritional or therapeutic properties. We adhere to the highest quality standards, and our products undergo thorough testing to ensure their purity.
📦 How can I track my order?
Once your purchase is completed, you will receive an order confirmation via email or text message. After your order is prepared and shipped, you will be provided with a direct tracking link to follow your shipment status step by step until it reaches your doorstep.
💳 Is electronic payment secure?
Yes, we use the latest encryption technologies (SSL) to protect your data during the payment process. All transactions are processed through trusted and certified payment gateways to ensure a secure and smooth shopping experience.
🎁 Do you offer special deals or discounts?
Yes, we offer seasonal promotions and exclusive discounts from time to time. We recommend following us on social media and subscribing to our newsletter to receive updates and notifications first.
🧪 Are your products laboratory tested?
Yes, our products undergo regular laboratory testing to ensure their quality and purity, in cooperation with accredited entities within the country. We believe transparency is the foundation of trust, which is why we make test results available to customers upon request.
How can I contact customer service?
For any inquiries or support requests, you can contact us through the customer service listed on our website or via email at info@alshahdalmalaki.com . We are here to assist you with care and aim to respond to all inquiries within 24 hours.
Do you pasteurize your honey?
All types of honey at Al-Shahd Al-Malaki are extracted directly from the honeycomb cells and carefully filtered to remove natural impurities such as beeswax or bee residues, without affecting its quality or original components.
تعتمد AlShahd AlMalaki في طريقة الاستخلاص على الحفاظ على أعلى مستوى ممكن من البيوفلافونويدات، والفيتامينات، والمعادن، إضافةً إلى السكريات الطبيعية مثل الفركتوز والجلوكوز.
نحن لا نُخضع العسل لأي معالجة حرارية أو ترشيح دقيق، كما نحرص على أن لا يتم إطعام النحل أي محاليل أو مكملات سكرية، التزامًا بتقديم عسل خام نقي بأعلى درجات الجودة والطبيعة.
What is the difference between "raw honey" and the honey you get from the supermarket?
Raw honey is honey that is extracted directly from the beehive without any additives or industrial processing. It is taken from the honeycomb cells and lightly filtered to remove natural impurities such as beeswax or bee residues, while preserving its original properties.
In contrast, most commercial honey undergoes several additional processes such as pasteurization and ultra-filtration. The honey is heated to high temperatures to achieve a smoother and more consistent texture, but this process degrades many of the beneficial enzymes naturally present in honey. Ultra-filtration increases clarity and appearance but removes pollen and important nutrients, making it very difficult to trace the honey’s original source.
To meet the growing demand for honey, some commercial producers resort to mixing honey with sugar syrup. Large quantities of this adulterated honey are imported into the United Arab Emirates from various countries and are often labeled under general names such as “honey blend” or “flower honey blend,” making it difficult for consumers to determine the honey’s true source and quality.
